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Get in Touch
Have something you'd like to discuss with us? Our team are always here to help! We love what we do, and we would love to look after you at HAUS of Dentistry.
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Please don't hesitate to get in touch, especially if there is anything we can do to improve your dental experience. For example, if you are nervous or need additional adjustments to help make your visit more comfortable. Big or small - we are here to help!
HAUS of Dentistry
Shaw Rd, Prestwick, KA9 2LP
Phone
01292 502062
Mon:
Tue:
Wed:
Thu:
Fri:
Sat:
8.30am - 4.30pm
8.30am - 4.30pm
8.30am - 6.30pm
8.30am - 6.30pm
8.30am - 2.30pm
9.00am - 1.00pm*
*by agreement only, not for all services
Complaints
We take the care of our clients very seriously and are continuously looking for ways to improve and give you the absolute best possible care.
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If you would like to make a formal complaint about any aspect of your care, please do so in writing by email to hello@hausofdentistry.com
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In addition, if you would like to make a complaint directly to Health Improvement Scotland, this can be done by following the instructions below:
Complaints can be made to:
Programme Manager
Independent Healthcare Services Team
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
Email: his.ihcregulation@nhs.scot
Complaints can be made up to six months after the event which is the cause for the complaint. Unless the person making the complaint could not reasonably have known of the basis for the complaint beforehand. We will not investigate complaints about events that occurred more than six months before the complaint is received.
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Complaints can be received in any format, through any of the following methods:
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in writing – email or letter
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during a telephone call
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in person – either in the office or during an inspection
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Complainants should ensure that all contact details including their telephone number and/or email address are included to allow us to easily contact them.
Complaints can also be received anonymously or in confidence.
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Complainants will be encouraged in the first instance to try and resolve the relevant issue(s) through the service/provider’s own complaints procedure. We will also encourage complainants to use the Independent Healthcare Sector Complaints Adjudication Service (ISCAS) complaints processes or the Consumer Redress Scheme, where the service/provider is a member of such a scheme(s).
If the complainant does not wish to do this, or has already done this and was not satisfied with the outcome, then we will assess the complaint for investigation.